TransLink Customer Service Centre
TransLink's Customer Service Centre at Waterfront Station answers general questions about routes, fares, and service issues, in person or by phone. For HandyDART or HandyCard applications, eligibility questions, or other accessible transit support through the Access Transit program, call Access Transit Customer Care directly instead, Monday to Saturday.
Services & Programs (2)
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HandyDART is a shared, door-to-door accessible transit service for people whose disability or health condition prevents them from using conventional public transit without assistance. To register, complete the HandyDART and HandyCard Application Form, partly filled out by a healthcare professional, through TransLink's Access Transit program. Call 604-953-3680 for help with the application. HandyDART approval takes about 10 days, a HandyCard 4-6 weeks. Once registered, book trips by calling 604-575-6600 (or 1-844-475-6600 toll-free) up to seven days ahead. Fares match regular transit fares, with a lower rate for riders 65 and older.
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Seniors 65 and older pay a reduced concession fare on TransLink buses, SkyTrain, SeaBus, and West Coast Express. A concession Compass Card and valid photo ID showing age are required to get the discount, and regular tap-to-pay bank or credit cards cannot be used for the concession rate. Concession Compass Cards are available wherever Compass Cards are sold. Call TransLink for help getting a card or adding fare.
Services & Programs
Details
- Categories
- Transportation & Mobility
- Services
- Transit Info, Accessible Transit, Transit Discounts
- Area served
- Metro Vancouver
- Neighbourhood
- Downtown