Privacy Policy

Last updated: March 2026

About This Site

Vancouver Seniors (vancouverseniors.ca) is an independent public directory intended to help seniors locate services in Vancouver and throughout British Columbia. It is not affiliated with, endorsed by, or operated by the City of Vancouver or any government agency.

The website may make use of publicly available geographic data for mapping and neighbourhood display purposes. This includes local area boundary data and other geographic information obtained through public open data sources, as well as map data derived from OpenStreetMap. The use of such publicly available data is solely for the purpose of displaying general geographic context and does not imply any partnership, endorsement, or official status with the organizations that provide or maintain these data sources.

This privacy policy describes the types of information that may be processed when the website is used, the purposes for which that information may be used, and the general safeguards applied to limit the collection and retention of personal information.

The website is designed to minimise the collection and retention of personal information wherever reasonably possible while maintaining the functionality required to operate and improve the directory.

Information That May Be Processed

The operation of this website may involve the processing of limited technical and interaction related information necessary for site functionality, service delivery, and operational analysis.

Interaction events When a visitor interacts with the website, such as selecting an item, opening a section, or activating a feature of the directory, a record of that interaction may be generated. These records are used solely for the purpose of understanding general usage patterns, improving navigation, and identifying areas where additional resources or updates may be required.

Interaction records may be associated with generalized geographic information derived from location data, however these records are not intended to identify individual users by name or personal identity.

Location information Certain features of the website, including map related functions, may request access to device location through standard browser location services. Any such request occurs only if permission is granted by the user through the browser or device.

Where location based functionality is used, the system may temporarily process precise device location information for the purpose of supporting that functionality. Before such information is made available for internal review, analysis, or reporting, the location data is reduced or transformed so that it represents only a generalized geographic area, such as an approximate one kilometre radius or a similarly broad location zone. The site operator does not retain or use precise device location information for routine analysis.

Technical request information As with any website, standard internet communication may involve the transmission of technical request information to the server hosting the site. This may include network level information and request metadata necessary for normal web operations, system performance monitoring, and security.

Voluntary messages or submissions Visitors who choose to submit messages or stories through forms available on the website may provide personal information voluntarily. Information submitted in this manner is used solely for the purpose of responding to the submission or reviewing the information provided. Such information is not sold, distributed to advertisers, or used for marketing purposes.

What We Do Not Collect

The website is designed to avoid the collection of unnecessary personal information. The site does not create user accounts, does not require visitors to register in order to access the directory, and does not use tracking technologies for advertising or behavioural profiling. Personal information is not sold, rented, or shared with advertisers or data brokers.

How Information Is Used

Interaction information and generalized location information may be used in aggregated form to evaluate how the directory is used, to improve navigation and usability, and to guide decisions regarding the maintenance and expansion of the resource listings.

Information voluntarily submitted through site forms is used only for the purpose of responding to the sender or reviewing the content submitted. If stories or experiences submitted by visitors are referenced in future articles or publications, this will occur only with clear consent and with identifying details removed.

External Services

The operation of this website relies in part on commonly used internet infrastructure and publicly hosted technical resources. When pages load, routine requests may be made by your browser to external systems that provide standard web services required for the display and operation of the site.

The website currently uses Google Fonts to provide typography. When a page is loaded, your browser may request the relevant font files from Google's servers. We are evaluating the possibility of hosting these fonts locally in order to further reduce external requests.

Data Retention

Interaction records and generalized usage information are retained only for the period reasonably necessary to evaluate usage patterns and support ongoing improvements to the directory. In most cases this information is retained for no longer than twelve months.

Messages or submissions received through site forms are retained only for the period necessary to review the submission or respond to the inquiry, after which the information is removed.

Your Rights

Because the website does not maintain user accounts and does not intentionally retain personal identifying information during ordinary browsing activity, there is generally no individual user profile associated with routine visits.

Individuals who have voluntarily submitted information through a contact or story form may request that their submission be removed. Reasonable efforts will be made to honour such requests where technically feasible.

Directory Information Disclaimer

The Vancouver Seniors directory is provided as a public information resource intended to help individuals locate services that may be available in Vancouver and throughout British Columbia. While reasonable efforts are made to review and update listings periodically, the availability, hours, eligibility requirements, and contact information for third party services may change without notice.

Resource listings are based on information provided by external organizations or publicly available sources. Vancouver Seniors does not operate the services listed and cannot guarantee the accuracy, completeness, or current availability of any individual program, organization, or service.

Visitors are encouraged to contact service providers directly to confirm current details before relying on the information presented. The directory is provided for general informational purposes only and should not be considered a substitute for professional advice or direct communication with the organizations listed.

Changes to This Policy

This policy may be updated from time to time as the website evolves. The revision date displayed on this page indicates when the most recent update was made. Updates will continue to reflect the site's commitment to limiting unnecessary data collection and maintaining transparency regarding its operation.

Contact

Questions or concerns regarding this policy may be submitted through the contact options available on the website.