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BC Bus Pass Program (60+)
Provides low-cost annual transit passes for eligible older adults, making it easier to get around Metro Vancouver using buses, SkyTrain, and SeaBus. Applications can be completed online, by phone, or by mail. You’ll need basic information such as your SIN, date of birth, and contact details. The pass costs $45 per year and is valid for the full calendar year. If your pass is lost or stolen, it can be replaced for a fee. Additional documents may be required for those who have lived in Canada for less than 10 years or who are applying through a First Nations band office.
Seniors on the Move (BEST)
Seniors on the Move, run by BEST (Better Environmentally Sound Transportation), helps older adults in Metro Vancouver get around without driving. The phone line gives information on Compass Cards, HandyDART and HandyCard, volunteer ride programs, and community shuttle services. It also runs free transit-training workshops, walking groups, and resources for people transitioning away from driving. Call 604-669-2860 for information and referrals, since the service itself is free.
TransLink Customer Service Centre
TransLink's Customer Service Centre at Waterfront Station answers general questions about routes, fares, and service issues, in person or by phone. For HandyDART or HandyCard applications, eligibility questions, or other accessible transit support through the Access Transit program, call Access Transit Customer Care directly instead, Monday to Saturday.
Services & Programs (2)
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HandyDART is a shared, door-to-door accessible transit service for people whose disability or health condition prevents them from using conventional public transit without assistance. To register, complete the HandyDART and HandyCard Application Form, partly filled out by a healthcare professional, through TransLink's Access Transit program. Call 604-953-3680 for help with the application. HandyDART approval takes about 10 days, a HandyCard 4-6 weeks. Once registered, book trips by calling 604-575-6600 (or 1-844-475-6600 toll-free) up to seven days ahead. Fares match regular transit fares, with a lower rate for riders 65 and older.
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Seniors 65 and older pay a reduced concession fare on TransLink buses, SkyTrain, SeaBus, and West Coast Express. A concession Compass Card and valid photo ID showing age are required to get the discount, and regular tap-to-pay bank or credit cards cannot be used for the concession rate. Concession Compass Cards are available wherever Compass Cards are sold. Call TransLink for help getting a card or adding fare.
Collingwood Neighbourhood House
Neighbourhood house near Joyce-Collingwood SkyTrain offering programs for seniors, families, and newcomers. Seniors services include Better at Home (subsidized housekeeping, grocery ordering, and a shuttle every second Friday), a free weekly walking club, social drop-ins, and help with government forms and benefits. Free food programs and settlement services for newcomers are also based here. Call 604-435-0323 or register online. Some programs require membership.
Services & Programs (6)
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Volunteer drivers give one-on-one rides to adults 55 and older who live in the Renfrew-Collingwood area, for a suggested $5 donation per ride, plus occasional free group outings. Call or email Joe Chan to ask about a ride.
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Fridge and pantry stocked with free food, and located on the west facing side of Collingwood Neighbourhood House, adjacent to the gym entrance. Open 24/7. Wheelchair accessible.
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Food security programs run by the Collingwood Neighbourhood House Food Justice team. A free Community Fridge and Pantry at the CNH entrance is open to anyone. The Harvest Box Market offers subsidized produce on a pay-what-you-can basis. The Free Food Program currently has a waitlist. Call 604-435-0323 for current details.
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A weekly drop-in at Collingwood Neighbourhood House for people who are homeless or precariously housed in Renfrew-Collingwood and beyond. Saturday mornings offer a free hot breakfast, showers and a clothing exchange while supplies last, plus help connecting to housing, health care and counselling. No referral or registration is needed; people just show up. The program has run since 2004 and serves 60 to 80 people most Saturdays.
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A one-on-one appointment with a peer navigator who helps seniors fill out government forms such as OAS, GIS, CPP, SAFER, MSP and the BC Bus Pass, and points them to other local supports. Free for any senior. Call or email Helen Su to book a time.
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A free wellness conversation for adults 55 and older that connects them to the local supports they need, such as transportation, food, health care and social programs. Call Collingwood Neighbourhood House to set up an appointment.
Tonari Gumi Japanese Community Volunteers' Association
Tonari Gumi supports Japanese-speaking seniors and families in Metro Vancouver with culturally specific programs in English and Japanese. Services include Meals on Wheels with Japanese bento lunches, medical transportation for seniors 55 and older, help with pension, tax, and BC Housing paperwork, and separate English and Japanese caregiver support groups for people caring for someone with dementia. Medical transportation costs $55 for two hours plus parking, and needs an assessment interview and advance booking. Office hours are Monday to Friday, 10am to 4pm.
Help in these languages:- English
- 日本語 Japanese
Services & Programs (5)
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Rides with an escort and interpretation to medical appointments, or help getting to the grocery store, for seniors 55 and older. Medical trips cost $55 for two hours plus parking, and need an assessment interview and advance booking. Call to book.Help in these languages:
- English
- 日本語 Japanese
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Free help filing a simple tax return for seniors 65 and older with a single income of $35,000 or less, or $45,000 for a couple. It runs in tax season, call ahead for dates.
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A volunteer calls, visits or writes to a senior regularly to check in and keep them company, for older adults who are isolated or would like a regular friendly contact. Call the office to be matched with a volunteer.Help in these languages:
- English
- 日本語 Japanese
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Japanese-style bento meal delivery for home-bound seniors, people recovering from illness or injury, and their caregivers, run by Tonari Gumi. A person must be home to receive the meal, and an in-person visit is required before starting. Costs $7 per meal for Tonari Gumi members, $8 for non-members. Sign up at tonarigumi.ca/mow.
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Free support groups by Zoom for people caring for a family member, led by clinical social workers: a Japanese-language dementia group, a general Japanese group and a group for English-speaking Japanese Canadians. Contact Nao to register.Help in these languages:
- English
- 日本語 Japanese
BEST – Better Environmentally Sound Transportation
BEST (Better Environmentally Sound Transportation) is a Vancouver non-profit that promotes walking, cycling, and transit as everyday transportation across Metro Vancouver. Programs include free walking groups, bike valet parking at events, and transportation workshops for newcomers and seniors through its Seniors on the Move initiative. There is no cost to access information or join a program. Call or email to ask about an upcoming workshop or event.
Elders Transportation Program – BCAAFC
Partial funding toward travel costs for Indigenous, First Nations, and Métis Elders attending the Annual BC Elders Gathering, administered by the BC Association of Aboriginal Friendship Centres. Funding amounts and the application window change year to year. Contact BCAAFC at 250-388-5522, or ask a local Friendship Centre, to find out what is available for the current year.
For Indigenous People