Providence Health Care - Patient Care Quality Office

The Providence Health Care Patient Care Quality Office helps address concerns about care received through Providence facilities, including St. Paul’s Hospital and other Providence-run programs. If you’ve had a healthcare experience that didn’t feel right or left you with unanswered questions, you can contact them to have your concerns reviewed. They can help look into issues, provide clarification, and work with care providers to improve communication or resolve concerns. It’s a useful option when you want your experience acknowledged and followed up on. If you’ve already contacted the PCQO and feel your concerns were not fully addressed, you can take the next step by contacting the Patient Care Quality Review Board. Website: patientcarequalityreviewboard.ca Phone: 1-866-952-2448 (Mon–Fri, 8:30am–4:30pm)