BC Hydro - Customer Crisis Fund

A one-time grant that helps BC Hydro customers pay overdue electricity bills during a temporary financial crisis. You may qualify if your bill is at least 21 days overdue or facing disconnection, you owe $1,000 or less, and a recent life event (such as illness, job loss, or unexpected expenses) affected your ability to pay. To apply, fill out an application online, or call 2-1-1 for assistance in filling out the application. Applications are fastest online, but paper forms can also be submitted by mail or fax. If you need help with the application or your account, contact BC Hydro Customer Service: 604-224-9376 or 1-800-224-9376. Only one grant per account holder per year is available.