How to Use This Site

Everything starts on the home page. The numbers on each picture match the list under it.

1. Get Help: 9-1-1 and other important numbers. See Get Help.
2. Quick Picks: services Open Now, Free services, By Phone, and Washrooms on the map.
3. Search: type what you need, for example “food bank” or “dentist”, then tap the magnifying glass. Suggestions may appear as you type.
4. Categories | Map: choose how to look. Categories shows the topics. Map shows a map right there. See Using the Map.
5. A topic, for example Food. Tap it to see its services. All Services shows every service.

Browse Categories has the same topics, and a few more ways to look. Open it from the Menu (Resources).

1. The search box.
2. Quick Picks, as on the home page. Map opens the map.
3. A topic. Tap it to see its services.
4. More Types lists every type of service.
5. Services for: services for a group of people, for example Women or Indigenous people.
6. More shows the rest of the groups.

Narrowing the list: Filter

Above the list are the Filter button and how many entries were found. Clear takes off what you chose.

1. Open Now, Free and By Phone. The number says how many there are.
2. Type of Service: tap one or more.
3. Services For: a group of people.
4. More Filters: When (Open Late or 24 Hours, Weekends, Drop-In), Cost, Ways to Use, Language and Area.
5. Show 64 Places closes the pop-up and shows your list.
6. × closes it too.

On a computer, the filters are on the left of the list.

The Map shows where services are. It is also on the home page: tap Map beside Categories.

1. Filter: choose what the map shows.
2. Neighbourhood: choose your neighbourhood from a list. You can type its name.
3. An area of the city. Tap it to see its services. Downtown is busy, so it first shows its neighbourhoods: tap one, or tap + to see all of Downtown.
4. Full screen: the map fills the screen. Tap it again to leave.

1. Filter.
2. The neighbourhood you chose. Tap it to choose another.
3. The magnifying glass: search the map by name or by what a place offers.
4. All Areas: back to the whole city.
5. Full screen.
6. A pin is one service. Its colour is the type of service. Tap it to see the service.
7. A navy pin with a number holds that many services close together. Tap it to see them.
8. + and − zoom in and out. Zoom in to see the neighbourhoods, then the streets and every pin. Zoom out to see the neighbourhoods again, then the areas.

Moving and zooming

• Phone or tablet: one finger scrolls the page as usual. Use two fingers to move the map, and pinch or spread them to zoom. In full screen, one finger moves the map.
• Computer: the mouse wheel scrolls the page. Hold Ctrl (⌘ on a Mac) and scroll to zoom. Click and drag to move the map.

The map’s filters

1. Open Now, Free and By Phone, as in Topics and Filters.
2. Near Me finds where you are and shows the closest places first. Your location is not saved.
3. Services: the five types, in their pin colours. More Types lists the rest.
4. Everyday Places: washrooms, drinking fountains, pharmacies, clinics, dentists and more.
5. More Filters: When, Cost, Ways to Use and Language, as in Topics and Filters, and Search by Address.
6. Show 16 Places closes the pop-up.
7. × closes it too.

Under the map, Popular shows one kind of place at a time: Food, Washrooms, Clinics or Centres.

Tapping a pin

1. The name, with its type, address and today’s hours.
2. Call.
3. Map: how to get there.
4. + Add to My List.
5. × closes the card.

Every place on the map is also in a list under the map. Services you reach only by phone or online are not on the map: find them with search or the topics.

Each service is a card. Cards look the same everywhere on the site.

1. The name.
2. The type of service.
3. The address. Tap it to see it on Google Maps.
4. The hours: open now (green) or closed (red). Tap the line to see the whole week.
5. Languages other than English. Tap to see their names.
6. More shows the whole description.

Services change. If it matters, call before you go.

1. Call, with the number. On a phone, tap to call. A service with more than one number has a Call button for each.
2. Email starts an email to the service.
3. Website opens the service’s own website.
4. Map shows how to get there (see below).
5. + Add to My List saves the service. See My List.
6. Share Feedback: tell us if something is wrong. See News and Feedback.

A card only shows the buttons it has.

Getting directions

1. Where you are going.
2. Open in Google Maps (Apple Maps on an iPhone or iPad).
3. Get TransLink Directions: bus and SkyTrain. Your location is used only for this trip.
4. × closes the window.

My List keeps the services you want to remember. Tap + Add to My List on a card. To see your list, open the Menu and tap My List.

1. Print This List: a clear paper copy.
2. Share This List: send it to family, a friend or a worker.
3. Your saved services, with all their buttons.

Your list stays on this phone or computer only.

1. Menu, at the top right of every page. When the Menu is open it says Close.
2. Share sends the page you are on to someone, by text message or email.
3. My List.
4. The magnifying glass takes you to the search box.
5. Site Guide is this guide.
6. Get Help. See Get Help.

View Categories, at the bottom of the Menu, lists every category.

1. Tap A+ to make the words bigger on every page. Tap it again for the normal size.
2. The Menu.

The site remembers your choice on this phone or computer. You can also zoom as usual: spread two fingers, or on a computer hold Ctrl (⌘ on a Mac) and press +.

Tap Get Help on the home page or in the Menu, or open it from here.

1. 9-1-1: police, fire, ambulance. Dial it on your phone.
2. On a phone, tap any other number to call it.
3. Hours shows when a line is open. The others are open 24/7, any time.
4. Find a Service, Find a Washroom and Site Guide.

Help Me Find a Service

Help Me Find a Service asks one short question at a time. Tap the answer that fits. Not Sure gives you a number where a person can help. Back and Start Over are at the bottom.

News: News has short articles for seniors in Vancouver. The newest are on the home page.

Something wrong with a service? Tap Share Feedback on its card. Choose Report Incorrect Info or Share Your Experience, fill in the short form and send it.

A question, or a service we are missing? Use the form on Contact Us.